Frequently Asked Questions (FAQs)

Online Customer Service

Frequently Asked Questions ?

What is Online Customer Service ?
Can it be used by unlimited operators?
Can we modify the chat button?
Can we use it under multiple domains?
Is it difficult to install?
Is this Chat Window Multilingual?
Do this needs any special settings at server where my website is hosted?
Do operator need to logged on all the time?
Do you have a reseller plan?

Q. 1	What is Online Customer Services ?
A.	You can now yourself provide online customer at your website in just a matter of seconds through our unique software. All you’ve to do is to sign up with us and install the Operator Software at your PC and adding some Code at your web page where you want to provide the Online Customer Service. It not only helps you in generating more revenues but also increases productivity and building better relationships with Customer.
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Q. 2	Can it be used by unlimited operators?
A.	It depends on type of Product you’ve purchased. We’ve both the options with limited operators and unlimited operators.
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Q. 3	Can we modify the chat button?
A.	You can change the Image of chat button as per your wish. By doing so you’ll loose the interactiveness of Chat Button.
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Q. 4	Can we use it under multiple domains?
A.	Yes you can use the same account under many websites. We provide the feature of adding one logo at Customer Chat Window which will remain same at all websites.
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Q. 5	Is it difficult to install?
A.	You’ll have to run the set up of Operator Console at your PC and will have to provide the username and password whenever asked for .
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Q. 6	Is this Chat Window Multilingual?
A.	Yes you can write in any language you wish.
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Q. 7	Do this needs any special settings at server where my website is hosted?
A.	No everytime this Chat Button is called through our servers.So there is no need of any special seetings.
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Q. 8	Do operator need to logged on all the time?
A.	It’s all depend on you.If you want to provide support all the time its necessary to have the Operator logged on all the time.
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Q. 9	Do you have a reseller plan?
A.	Yes we do have a reseller plan.Click here for more info
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D-61,Shiv Heera Path,C-Scheme,Jaipur-302002,Rajasthan, India

Ph: +91-141-236-6498/236-8166 Fax: +91-141-236-3906