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IVR Solutions

Frequently Asked Questions

1.I want IVR for my Insurance Company, is this possible for you to customize the same?

2.How much time does this customization takes?

3.What will be pricing for your IVR Solution if customized as per our needs?

4.What if I want to add/remove features in IVR?

5.Can it be used as Marketing Tool where I can set some number with messages in database and it can make calls automatically?

6.Is there any special Hardware needed?

7.Is Hardware costs included in your cost?

8.How many calls it can handle at same time?

9.Is there any possibility of using Voice Modem instead of Dialogic Cards?

10.What if I’m not satisfied with your Solution?


1.I want IVR for my Insurance Company, is this possible for you to customize the same?

Yes, we can customize the IVR according to your requirements as and whenever needed and we’ll provide you with Full Support and help to install the IVR.

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2.How much time does this customization takes?
It normally takes between 1-2 days and more if there is further any change in needs.

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3.What will be pricing for your IVR Solution if customized as per our needs?
We want to know your requirements and commercial details will be provided as soon as we’ll getting detailed information of what your needs are. Please provide the same using IVR -Pricing & Purchase

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4.What if I want to add/remove features in IVR?
We provide the facility of adding/removing features free of cost for whole one year and maintenance will be charged after one year.

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5.Can it be used as Marketing Tool where I can set some number with messages in database and it can make calls automatically?

Yes this is possible with Go4Customer IVR.

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6.Is there any special Hardware needed?
For running IVR ,Intel Dialogic Cards are needed which is having all the features required by most of IVR Softwares.

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7.Is Hardware costs included in your cost?
We provided the Commercial Proposal separately mentioning Hardware Costs.

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8.How many calls it can handle at same time?
Go4Customer IVR is an Intelligent Voice Response System with proper Multi Threading which can handle as many calls as you wish at a same time provided we’ve compliant Hardware and number of Telephone lines for doing this.

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9.Is there any possibility of using Voice Modem instead of Dialogic Cards?

Yes you can use the Voice Modems but modems have many limitations which Dialogic Card don’t have. Modem can’t transfer the calls internally and can’t handle more than one call at same time using same Machine. For more details check IVR -Pricing & Purchase

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10.What if I’m not satisfied with your Solution?

We provide 100% refunds if your not satisfied with the performance of IVR and support and services of company. Although you’ll have to bear the costs of Dialogic Cards which you can resell in the market if you plan to cancel IVR implementation at your place.

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