Marketers
to Measure Performance
Spending on technology that measures
marketing efforts takes center stage; three guiding principles
by Tom Kaneshige
From CRM Magazine September
2002
Nearly half of the firms surveyed in the study plan to spend more than $750,000 this year on marketing automation applications. The biggest spenders include companies in the technology, healthcare, and travel industries. Marketers' focus on measurement is a notable departure from the traditional focus of marketing automation technologies on CRM, according to Forrester.
"Our survey of 113 ANA members revealed that marketers have their priorities in the right place," said Jim Nail, senior analyst at Forrester, in a statement. "More data, processing power, and analytical tools have emerged that allow marketers to monitor actual consumer behavior, not just attitudes. These tools also enable marketers to track effectiveness of media, promotion, and advertising programs, and stick only to initiatives with proven results."
The report states that to create an effective
measurement platform, marketers need to follow three guiding principles: 1)
Identify key business, not communication, goals; 2) re-engineer data acquisition
and analysis practices; and 3) model data and apply results to optimizing
marketing performance and budget allocation.
| <<Back>> | |
| Related Links | |
Live Support Service | Live Customer Service Software | IVR | CTI | CRM | CRM Consulting |IT Consulting | Business Process Outsourcing | Outsourced Customer Service | Customer Service Messaging | Customer Service Stories |Customer Service Articles |CRM Software | CRM Solutions | Web Based CRM | Call Center Software | Call Center Technology | Call Center Services | Outsourcing India | Software Outsourcing | Outsourcing Services | Help Desk Outsourcing | Call Center Outsourcing | Offshore Outsourcing | Software Development Outsourcing | Email Outsourcing | India Outsourcing | BPO | Computer Telephony | Software Development Companies | Application Development | Database Design | SMS | Call Recording Software | Answering Machine | Fax Machine | Outgoing Call | Outbound Calling Software
Other Related Links
Web Site Hosting | Web Page Hosting | Web hosting Service | Low Cost Web Hosting | Web Hosting Reseller | Web Hosting Company | Web Hosting India | Linux Web Hosting | Virtual Web Hosting | Windows Web Hosting | Domain Name Registration | Search Engine Optimization | Search Engine Optimization Companies | Guaranteed Search Engine Optimization | Search Engine Optimization Guide | Search Engine Submission | Web Site Promotion | Free Search Engine Submission | Ecommerce Shopping Cart | Ecommerce Solution | Ecommerce hosting | Web Site Development | Web Development Service | Handmade Paper | Handmade Paper Cards | Handmade Paper Industry | Christmas Gift Idea | Christmas Gift Store | Travel & Tourism India | Educational | Jewelry |Gift and Shopping | Miscellaneous